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If you or a loved one is looking for a trusted home care package provider near Bankstown NSW, you are not alone. Bankstown and the surrounding suburbs of South Western Sydney are home to a large and growing population of older Australians who want to remain living safely and independently at home, with the right professional support in place.
Choosing the right provider is one of the most important decisions you will make. With so many options available, it can be difficult to know where to start, what to look for, and how to make sure your funding is being used in the best possible way.
In this guide we explain everything you need to know about accessing home care package services near Bankstown NSW, including what the Support at Home program covers, how to choose a provider, and why families across South Western Sydney choose Expert Health Services for their home care needs.
What Is a Home Care Package?
A Home Care Package was the previous name for the government funded program that helped older Australians access coordinated care at home. From 1 November 2025, Home Care Packages were replaced by the Support at Home program under the new Aged Care Act.
If you were already receiving a Home Care Package before this date, you have been transitioned across to the new program with your funding protected under the No Worse Off guarantee.
Under the Support at Home program, eligible older Australians receive a government funded budget to access a range of services that help them remain living at home. The program is accessed through My Aged Care and is available to Australians aged 65 and over, or 50 and over for Aboriginal and Torres Strait Islander people.
To understand how funding levels work and what you may be eligible for, read our guide on home care package levels 1 to 4 explained.
What Services Are Covered Under the Support at Home Program Near Bankstown?
Under the Support at Home program, your funded budget can be used to access a wide range of services depending on your assessed needs. Services are organised into three main categories.
Clinical Care — Fully Funded
Clinical care services are fully funded under the Support at Home program with no out-of-pocket cost required. These include:
- Nursing care including wound management, medication administration, and chronic disease monitoring
- Nurse practitioner home visits for complex clinical needs
- Allied health services including physiotherapy, podiatry, and occupational therapy
- Continence assessment and management
Independence Support
Independence support services help older Australians maintain their daily routines and personal wellbeing at home. These may include an income-tested co-contribution depending on your financial circumstances. Services include:
- Personal care including showering, dressing, and grooming support
- Meal preparation and nutrition support
- Transport to medical appointments and community activities
- Social support and companionship
Everyday Living Support
Everyday living services cover domestic and household tasks that help older Australians manage their home environment safely. An income-tested co-contribution may apply. Services include:
- Domestic assistance including cleaning, laundry, and shopping
- Home maintenance for minor repairs and garden upkeep
- Assistive technology and home modifications
To understand exactly what you may be required to contribute depending on your income and circumstances, read our guide on how much home care costs in Australia.
How to Access a Home Care Package Provider Near Bankstown NSW
Accessing funded home care near Bankstown NSW involves the following steps.
Step 1 — Contact My Aged Care
The first step is to contact My Aged Care by calling 1800 200 422 or applying online. My Aged Care will complete an initial phone screening to determine whether a full assessment is needed.
Step 2 — Complete a Home Care Assessment
If eligible, an assessor will visit you at home to carry out a formal assessment of your care needs, daily living abilities, health conditions, and personal goals. This assessment determines your approved level of support under the Support at Home program.
Before your assessment, it is worth reading our guide on the 10 questions to ask during a home care assessment so you know exactly what to expect and how to communicate your needs clearly.
Step 3 — Receive Your Approval and Choose a Provider
Once your assessment is complete, you will receive written confirmation of your approved level of support. You then choose a registered provider to deliver your services. You have full freedom of choice and can switch providers at any time if your circumstances or preferences change.
Step 4 — Begin Your Care Plan
Your chosen provider will work with you to develop a personalised care plan based on your assessed needs and personal goals. Services can generally begin within a few days of your agreement being signed.
What to Look For in a Home Care Package Provider Near Bankstown NSW
Not all providers offer the same quality of care, the same range of services, or the same level of transparency around fees. When comparing providers near Bankstown NSW, look for the following:
- Full registration and approval under the Support at Home program and the NDIS
- A genuine local presence in South Western Sydney with experience serving the Bankstown community
- A full range of services including clinical nursing care, personal care, domestic assistance, and allied health support all under one roof
- Qualified and AHPRA-registered nurses for clinical care services
- Clear written fee schedules with no hidden charges
- Culturally sensitive care that reflects the diverse community of the Bankstown area
- Strong communication and a dedicated point of contact for you and your family
For a detailed guide on what to look for and the questions to ask before signing up with any provider, read our full article on choosing the right home care provider in Sydney.
Why Families Near Bankstown Choose Expert Health Services
Expert Health Services is a fully NDIS-registered and aged care approved home care provider based in South Western Sydney. We have been supporting older Australians and their families across the Bankstown area and surrounding suburbs for over 15 years.
Here is what makes us different from other providers near Bankstown NSW:
- We are fully registered under the Support at Home program and the NDIS
- Our team includes AHPRA-registered nurses and experienced nurse practitioners
- We offer a full range of services including clinical nursing care, personal care, domestic assistance, and allied health support, all coordinated through a single provider
- We have deep local knowledge and genuine community connections across South Western Sydney
- We provide transparent pricing with a clear written service agreement before care begins
- We deliver culturally sensitive care and have experience supporting the diverse communities of the Bankstown area, including Arabic, Vietnamese, and other culturally and linguistically diverse communities
- We have supported more than 500 clients across Sydney with compassionate, personalised care
Our services near Bankstown include:
- Nursing Care
- Nurse Practitioner Home Visits
- Personal Care
- Domestic Assistance and Support
- Allied Health Support
We service Bankstown, Revesby, Milperra, Padstow, Punchbowl, Lakemba, Campsie, Canterbury, Belmore, Condell Park, Greenacre, and surrounding suburbs. To confirm whether we cover your suburb, visit our locations page.
Frequently Asked Questions
Is Expert Health Services a registered home care provider near Bankstown NSW?
Yes. Expert Health Services is a fully registered and approved provider under the Support at Home program and the NDIS. We service Bankstown and surrounding suburbs across South Western and South Eastern Sydney, with over 15 years of experience supporting older Australians at home.
How do I know if I am eligible for a home care package near Bankstown?
To find out if you are eligible, contact My Aged Care on 1800 200 422 or apply online at myagedcare.gov.au. Eligibility is generally open to Australians aged 65 and over, or 50 and over for Aboriginal and Torres Strait Islander people, who need support to remain living at home safely.
Can I switch to Expert Health Services from my current provider?
Yes. You have the right to switch home care providers at any time. Contact us on 0414 072 871 and our team will guide you through the process and ensure a smooth transition with no gap in your care.
What languages does Expert Health Services support?
Our team has experience delivering culturally sensitive care across the diverse communities of South Western Sydney. Contact us on 0414 072 871 to discuss your language and cultural preferences and we will work with you to find the right care worker match.
How quickly can Expert Health Services start care near Bankstown?
In most cases, we can begin an assessment and start services within a few days of your initial contact. For urgent situations such as a recent hospital discharge, we work as quickly as possible to put support in place. Call us on 0414 072 871 to discuss your timeframe.
Conclusion
Finding the right home care package provider near Bankstown NSW does not need to be stressful. With the Support at Home program now in place, eligible older Australians have access to funded, high-quality care at home with the freedom to choose a provider that genuinely meets their needs.
At Expert Health Services, we are proud to be one of the most trusted home care providers serving the Bankstown area and surrounding South Western Sydney suburbs. Our experienced, compassionate team is ready to support you or your loved one with the right care from day one.
Call us today on 0414 072 871 or visit our contact page to speak with our friendly team.
